FAQs
Frequently Asked Questions (FAQs)
Below are answers to common questions about shopping with My Sister’s Closet
1. Where is My Sister’s Closet. located?
My Sister’s Closet is a United States–based online clothing retailer operating from Luzerne, Pennsylvania.
Business Address:
135 Main St
Luzerne, PA 18709
United States
2. What products do you sell?
We offer women’s clothing and fashion accessories intended for everyday wear. Our collections include a range of apparel and accessories designed for regular use and seasonal styling. Product details and availability are listed on individual product pages.
3. Do you ship internationally?
No. At this time, My Sister’s Closet. ships orders within the United States only.
4. How long does shipping take?
Orders are typically processed within 0–2 business days after payment confirmation.
Estimated delivery times are as follows:
Once processed, orders are shipped via our Free Shipping method and typically arrive within:
- Transit Time: 3 to 5 business days
- Total Delivery Time: 3 to 7 business days (processing + transit)
Delivery times may vary based on your location and carrier delays beyond our control (e.g., weather, high shipping volume, etc.).
5. How much does shipping cost?
Shipping costs are displayed at checkout before payment is completed. Any applicable charges are shown clearly prior to order confirmation.
6. Will I receive tracking information?
When available, tracking information is provided after an order has shipped and is sent to the email address provided at checkout.
7. What payment methods do you accept?
Payments are accepted through the online checkout system using the payment methods displayed at checkout, including major credit and debit cards.
8. Can I change or cancel my order after placing it?
If you need to request a change or cancellation, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes may no longer be possible.
9. What is your return policy?
Returns and refunds are handled in accordance with our Refund & Returns Policy. Customers are encouraged to review that policy before placing an order to understand eligibility requirements and timelines.
10. What should I do if my order is delayed or missing?
If an order appears delayed or is marked as delivered but not received, customers may contact us for assistance. When applicable, we may coordinate with the shipping carrier to review delivery status.
11. How can I contact My Sister’s Closet.?
Customers may contact us using the information below:
My Sister’s Closet
135 Main St
Luzerne, PA 18709
United States
Phone: +1 (570) 287-4333
Email: support@luzerneconsignmentshops.com
Customer inquiries are reviewed during standard business hours.
12. Is My Sister’s Closet. a legitimate business?
Yes. The My Sister’s Closet. is a United States–based online retail business with a verifiable business address, published store policies, and transparent order and payment processes.